UPDATE - THEY REPLIED TO MY REVIEW TO ATTEMPT AND DISCREDIT IT
I was gonna let this go but okay - We did not "Accept free tickets". We tried to MAKE SURE YOU WERE THERE before using the COMPLIMENTARY TICKETS FROM THE MISTAKE and of course we got no response again so we finally gave up on the whole trip. It took another day to hear back and we were so over it.
Additionally - since we're reopening this I guess.. The owner called me hours after trying to go saying that there was "unforeseen circumstances" that wouldn't allow people to be in the building but "she couldn't tell us" - I told her we were in the building and she said it "Wasn't something we could see".. lol. AND my issue was not even so much that they were closed unexpectedly. It was that she knew about the closure for three days she said, and there was no Facebook post, voicemail message, or forwarded calls for walk-ins to have any idea. She kept putting the blame on something she couldn't tell us about, and then literally didn't respond the day we tried to redeem our "Free tickets".
We are NOT the only people this has happened to. Do not waste the trip - or at least get all the verification you can before hand that they will be open. I am disappointed in how nasty that passive aggressive comment was when I had let it go and even thought about coming in later and paying to visit/give another chance but no -- there's a way to be professional and handle your business and that is not it.
Drove from out of town and sat in the church basement called several times with nobody there. Business hours said they were open. Used to be awesome when in KC, but this church basement with nobody working is not the move.
Literally sat 10 minutes after “opening”. Called so many times and listened to the phone ring behind the shut door.
Good luck! Don’t waste the trip!