My hopes were high for this place. I’m my family and I love getting ice cream together and we are walking distance. I would like preface it was a Sunday, and the whole market was packed.
Upon entering Fountain city scoops there was a line all the way to the entrance. The shop is pretty cramped as is, so a full line is roughly 10-15 people. We waited 15 minutes in line before getting to the front which was no big deal. We noticed a “used sample spoons” cup on the top and we were excited to know they did samples because they carry interesting flavors. Example: “Blue monster” and “Oatmeal Cream Pie.” Both of which I’ve never tried in my life, so I simply asked for a sample. If you’re reading this, do you know what blue monster would taste like?
The gentlemen at the counter said, “not with the line.” 😳Now this place as you could imagine sells, floats, milkshakes, and ice cream. I waited in the same line as everyone else and watched others order extremely complex drinks that required blending or filling with soda etc, I just wanted a cone and asked for a sample, and was told I was asking “too much” because of a line and him working on his own. I’d expect that from a young person just getting started in service, but this was a grown man who presumably owns or manages. This is a brand new place, where many impressions are being made, they sadly had one person working, and because they were unprepared, I wasn’t able to have a “real fountain city scoops experience.”
We understand wanting to be courteous to those waiting in line, and we paid the same courtesy to the ones before us. A greeting and a thank you for the patience to those waiting in line can go a long way with customer patience (I work in retail).
So with that, we left sadly. We will not return unless somehow we hear they’ve improved. Really hope they figure it out. Go at your own risk, the establishment doesn’t value the customer enough.
