Hotel Indigo-Crossroads

Hotel inspired by local artists

What makes it fun

By incorporating local artwork throughout its three-story building, Hotel Indigo Kansas City - The Crossroads draws inspiration from the city's thriving creative scene. Custom fabric headboards and specially commissioned art adorn the 81 guest rooms of this historically certified building which was once the former home of the KC Costume Company.

Google Reviews

Hotel Indigo Kansas City – the Crossroads, an IHG Hotel

4.3

Based on 565 reviews

Will Clements

22:00 07 May 24

Edit: Originally I liked this hotel and thought the staff were very helpful, but since my vehicle was broken into while in valet parking, they haven't been very good. The break in happened on April 6th and I didn't hear from anyone at the hotel until I could get ahold of a manager on the 22nd. I still haven't gotten an update from them on their insurance or covering cost as of May 7th.Great hotel, just not in the best kept area, but definitely tons of things to do and places to eat around it. Friendly at the front door and desk, with a nice value

Chris Baker

06:14 28 Apr 24

Katie Dixon

16:41 17 Apr 24

We recently stayed here. Location was great! There was small cafes, bars, etc. within walking distance. We also were not too far from Power and Light District. The rooms were so fun and unique. There is valet parking which we took advantage of. The only issue is that one of the people in our group staying here got their pickup broken into, even though he did valet parking as well so it was in a locked garage under the hotel.... He did contact the hotel and they are making it right. Otherwise we had no issues and it was a nice stay.

S Bailey

03:57 17 Apr 24

Brisa Vázquez

17:07 14 Apr 24

I am very upset and disappointed I Came and stayed here for my birthday and upset that they decided to charge me extra $175 fee because they felt the need to due to us having some friends over that’s we have not seen in a while and , we got a noise complaint and I apologized and we turned off the music and we ended up just talking and catching up with each other. And then I go to checkout this morning and was surprised they charged us $175 because they chose to do so, and they weren’t helpful or anything. They weren’t able to do anything about and that if we wanted to talk to someone it will have to be Tuesday. Very unprofessional and will not be back. Beware of suprising extra fees.

Bethany Mullinix

05:23 11 Jun 23

I initially went to the hotel indigo downtown rather than crossroads. At that location I was greeted by valet immediately, easy walk into the lobby and waited on in a very progressional manner. Staff was very nice, courteous, and then we realized I was at the incorrect location for my stay. I made my way to the crossroads location where I actually booked. Earlier that day I called to see if I could do an early check in. When answering the phone, the staff was quite rude and asked if she could finish what she was working on first. In my opinion, I feel like you could have just said please hold, or not answered until you were ready to take my call. It just came off rude. I really brushed it off and proceeded to incorrect location as I described above. Then when I arrived to the correct hotel, there were no spots to park for valet and no valet workers outside. I waited several minutes and ultimately drove off to venture around the block. Finally I had to call the hotel desk again to ask if someone with valet is available. They had the desk person working both desk and valet which was horrible. Ultimately took me 30 minutes or more and two rude interactions just to get my car valeted. Then, on check in I decided to offer some feedback on my experience at the other location and how I felt this was not acceptable service for the price I’m paying. They then argued with me about the instruction they gave me on the phone. I finally get checked in and proceeded to my room and my keys didn’t work. I would have brushed this off too but I just got the vibe that was done on purpose. I will never know but then the room space was decent and bed comfy but the bathroom floors are disgusting and don’t really look like they have been cleaned. Ultimately if I would have had the time I would have transferred my stay to the downtown location. These people are rude, inefficient and this is definitely not worth the price I paid. Will never be back.

Brenda O

20:20 31 May 23

From the front desk, the valet and the kitchen staff to housekeeping, everyone one was so nice. The housekeeping dept made sure we had everything we needed. The rooms are extremely clean.

Annisa Kumerow

07:42 22 May 23

I'm only halfway through my stay, so this review is subject to change in case things get better. I doubt that they will though. It's 2:30 am, and I just want to save future travelers their trouble if they are thinking of staying here. Please don't be fooled by the nice design of the hotel, or the comfy bed. You may not get to sleep in it because the walls are extremely thin. I've heard the neighboring room argue about who's going to petsit their dog, discuss their underwear, and argue with each other. It's not just the fact that we share a wall - you can hear this pretty loudly in the hallway as well. I called the front desk over 30 minutes ago and they said they would send someone up, but either no one has come up (bad) or they think this kind of volume is acceptable in their hotel (worse). I'm here for business and really wish that the neighboring Home 2 Suites had rooms available, because I really don't know how I'm supposed to function on this trip with this kind of noise in the middle of the night. That hotel is much cheaper, with more in-room amenities, and the noise levels are somewhat tolerable.I just tried calling again and the phone rang for five minutes until I gave up. Not the level of service I would expect at this cost.

Brittany Redrick

23:02 16 Mar 23

This was the best experience I have ever had at a hotel. All of the staff is so incredibly welcoming. There was only 1 or 2 of them working at a time and they were amazing at being a host, valet, running the whole place. They all deserving of a raise, going above and beyond our whole stay. They were able to check us in early which was such a relief after a different hotel the night before not even ready by check in. The rooms are like a little studio apartment, so clean and modern. The location is so convenient, we were like 3 mins from our concert venue and tons of food. Do not hesitate to book here!

John Gilmore

04:42 22 Feb 23

Business traveler. One of my favorite hotels. Beds are comfortable. Very clean. Wifi is excellent. The best shower on the planet. Grab an old fashioned from Ray at the bar - best in the business. They have a restaurant with nice breakfast options.