I understand we're not in Silicon Valley, but in today's world, not having Wi-Fi in a hotel room is almost equivalent to not having electricity or running water. That may sound a little dramatic, but for most travelers—especially business travelers—reliable internet is no longer a luxury; it's a basic expectation.
After spending a couple of hours in my room trying to troubleshoot the issue, I called the front desk and was informed that there was a hardware problem affecting at least parts of the 6th and 7th floors. The staff offered a $25 hotel credit and later offered to move me to a different room. I appreciate those gestures, but I believe the better customer experience would have been to proactively disclose the issue at check-in and offer a room change before I had unpacked and settled in. Learning about a known problem only after discovering it myself was frustrating.
I was also surprised by how basic the room felt. There was no coffee maker in the room, which seems like a small investment for a hotel and a convenience that many guests value. While coffee was available elsewhere in the hotel for purchase, that's not quite the same as being able to make a cup in your room first thing in the morning.
Another issue was the shower temperature. Kansas can get hot, yet even with the shower set to its coldest setting, the water remained quite warm. I made every effort to ensure I wasn't operating it incorrectly, but I was never able to get a truly cool shower.
Individually, these issues might be minor. Taken together, however, they added up to a disappointing stay. The staff was courteous and did try to make things right, and I appreciate that. Nevertheless, the overall experience fell well short of expectations, and despite the restaurant credit, I will likely choose a different hotel the next time I'm in the area.
